RETURNS

For your protection, we recommend using delivery services that have tracking capabilities such as USPS, UPS, and FedEX. We are not responsible for lost packages.

Within 30 Days

To ensure customer satisfaction, we have a 30 day return policy. Defective claims must be made within 3 days of receipt of your order. The customer is responsible for costs related to return an item. Freight chargers are non-refundable. Please contact us for a return authorization number.

Sale items, such as those purchased during our annual Flea Market sale event, are non-returnable.

After 30 days

After 30 days, there is a 25% restocking fee. Please contact us for a return authorization number.



Repairs

Repairs for Sweet Romance Jewelry are free! Please contact us for instructions:

Email: contact@sweetromanceonline.com

Phone: 800-935-1935


Wholesale Return Policy

All claims must be made within 3 days of receipt of order. There is a 25% re-stocking charge for all returns. Returns must have an authorization number assigned by our office. Please contact customer service to receive a return authorization number or to initiate a repair. Email: ordersrop@gmail.com Phone: 1-800-935-1935