RETURNS

While we accept returns and exchanges, kindly note most of our jewelry is handmade to order.


For your protection, we recommend using delivery services that have tracking capabilities such as USPS, UPS, and FedEX. We are not responsible for lost packages.

Within 3 Days

To ensure customer satisfaction, defective claims and return requests must be made within 3 days of receipt of your order. Contact our office by email: contact@sweetromanceonline.com We will issue a return authorization number and instructions. Returns must be shipped back within 14 days of delivery. Sale items and custom orders are non-returnable. Freight charges are non-refundable.

After 15 days

After 15 days, there is a 25% restocking fee. Contact our office by email to receive a return authorization number: contact@sweetromanceonline.com Freight charges are non-refundable.



Repairs

Repairs for Sweet Romance Jewelry are covered by warranty! 

Please complete this form by clicking the link below: 

Repair Form


                                                                 Wholesale Return Policy

All claims must be made within 3 days of receipt of order. There is a 25% re-stocking charge for all returns. Returns must have an authorization number assigned by our office. Freight charges are non-refundable. Please contact customer service to receive a return authorization number or to initiate a repair. Email: ordersrop@gmail.com Phone: 1-800-935-1935