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Defective claims and return requests must be made within 3 days of receipt of your order.(All Elvira Jewelry is final sale and non-returnable.) Sale and marked-down items and custom orders are final sale and non returnable. 

Contact our office by email: Include in your email: 

1. Your name, Order Number and Item Style Number as shown on your receipt.

2. The issue; a quick photo is encouraged.

Upon approval, we will email you a return authorization number with instructions. Returns must be shipped back within 14 days of delivery. Packages received without a Return Authorization will be refused.